Refund policy

We want you to be completely satisfied with your purchase. PLEASE READ CAREFULLY BEFORE MAKING A PURCHASE AS OUR RETURN POLICY VARIES BY REGION.

EU, UK, SWITZERLAND

  • 14 DAY COOLING-OFF PERIOD ("CHANGE OF MIND") AS PER LOCAL CONSUMER LAWS

  • CUSTOMER COVERS RETURN SHIPPING COSTS for change of mind

  • Refund INCLUDES VAT and original shipping costs paid by you

  • Refund EXCLUDES return shipping costs and duties & taxes collected by customs

  • The item must be unused, unworn, and in its original packaging with all tags attached

MEXICO

  • 5 BUSINESS DAYS COOLING-OFF PERIOD ("CHANGE OF MIND") AS PER LOCAL CONSUMER LAWS

  • CUSTOMER COVERS RETURN SHIPPING COSTS for change of mind

  • Refund INCLUDES IVA and original shipping costs paid by you

  • Refund EXCLUDES return shipping costs and duties & taxes collected by customs

  • The item must be unused, unworn, and in its original packaging with all tags attached

ALL OTHER COUNTRIES

  • ALL ORDERS, INCLUDING PREORDERS, ARE FINAL ONCE PLACED AND ACCEPTED BY US

ALL REGIONS - INCORRECT PRODUCTS SENT BY US

  • 14 DAY RETURN WINDOW

  • Refund INCLUDES VAT/GST and original shipping costs paid by you, as well as return shipping costs

  • Refund EXCLUDES duties & taxes collected by customs

ALL REGIONS - DEFECTIVE OR MISREPRESENTED ITEMS

  • EU & SWITZERLAND: You have up to 2 years to return an item if it is defective or does not match its description, images, or advertised claims.

  • UK: You have 6 months to return a faulty item unless it can be proven defective at the time of purchase (in which case, longer periods may apply).

  • AUSTRALIA, NEW ZEALAND: You may return defective or misrepresented items within 6 months of purchase. If a defect occurs beyond this period, we will assess returns on a case-by-case basis based on reasonable product lifespan.

  • HONG KONG, UNITED STATES, CANADA, JAPAN, SINGAPORE, MEXICO: You may return defective or misrepresented items within 14 days of purchase. If a defect occurs beyond this period, we will assess returns on a case-by-case basis based on reasonable product lifespan.

  • Refund INCLUDES VAT/GST and original shipping costs paid by you, as well as return shipping costs

  • Refund EXCLUDES duties & taxes collected by customs

To qualify:

  • The issue must be reported within the applicable return window

  • You need to provide at least 2 photos of the issue

  • We may require you to return the item before processing a refund

HOW TO REQUEST A RETURN

To return an item, follow these steps:

  1. Contact us with your order number and reason for return.

  2. We will provide return instructions and, if applicable, a return shipping label.

  3. Pack the item securely and ship it back using the provided instructions.

  4. Once received, we will inspect the item and process your refund accordingly.

REFUND PROCESSING TIME

  • Once we receive and inspect the returned item, we will PROCESS YOUR REFUND WITHIN 14 DAYS

  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account

  • If you have not received your refund within 14 days, please contact us

EXCHANGES OR REPLACEMENTS

  • WE DO NOT OFFER DIRECT EXCHANGES OR REPLACEMENTS. If you need a different item, please place a new order and return the original (if eligible).

LOST OR STOLEN PACKAGES

  • Once an order is confirmed delivered by our carrier, we are not responsible for lost or stolen packages. If your item is missing after delivery, please contact the courier directly.

CONTACT INFORMATION

For any return-related questions, please reach out to:

Email: pirellistore@styldx.com

Customer Support Form: submit here